Fantasy Lingerie Shipping Policy
Placing an Order
You may place an order by phone, fax, email or via our website. Orders can be placed with your sales representative or our Company Headquarters in Los Angeles. Our contact information is as follows:
Fantasy Lingerie
21345 Lassen Street
Suite # 100
Chatsworth CA, 91311
Toll Free Phone Number: (877) 777-4910
Fax Number: (818) 897-1089
Email Address: info@fantasylingerie.net
Web Address: www.fantasylingerie.net
Resale Number
In order to open an account and/or place an order, you must have a valid resale number or appropriate business license. Please fax or email a copy as soon as possible. We will be unable to process your order until this is received.
Shipping
Orders may be shipped via UPS, FedEx, or USPS. Please specify your order preference when placing your order. If it is not noted on your order, your shipment will be sent via UPS.
Orders are processed the same day they are received. All in stock items will ship within 24 to 48 hours from the time it is received (unless otherwise noted).
**Please note that holiday seasons are extremely busy. Kindly allow extra time to receive goods around Halloween, Christmas, and Valentine's Day.
All orders ship from our Company Headquarters in Los Angeles.
Payments
Payment on all opening orders must be made via Credit Card, Paypal, Wire Transfer or COD.
We accept the following types of Credit Card- Visa, American Express, and Mastercard.
COD customers will receive a courtesy phone call to notify them of the total amount due for their order.
Credit Terms
Customers who would like to apply for Credit Terms will need to fill in the Bank References and Business References portion of our Account Application. Please allow 15 business days to process your request and grant credit approval.
Returned Checks
Returned checks will result in a $20.00 service charge. If more than two checks are returned to us within a 90 day time period, your account will become prepaid only.
Backorders
Any item that is not shipped complete is automatically backordered unless you advise us to cancel backordered items. Backorders that are not shipped within 60 days will require your authorization to be sent. You will be given a courtesy phone call to notify of the items available before cancellation.
Claims, Returns, & Shipping Errors
All discrepancies must be reported within five days of receipt of goods. A Return Merchandise Authorization must be obtained in order to return goods. Once a Return Authorization (RMA) is issued, it is only valid for five business day starting on the day of RMA issuance. Returns will not be accepted for in store damage, worn garments, or overstocked merchandise. Product (s) must be sent back in the same condition as received. Product (s) returned must include all original, tags, labels and packaging. Damages that occur during shipping/ transit must be claimed with the carrier (UPS, Federal Express, USPS etc.)
Please clearly indicate the problem with the product. Returns sent back without an authorization number may be refused and credit will not issued. We reserve the right to refuse issuance of credit for any product deemed non-defective. In such an event the product (s) will be returned back to you at your expense.
Please send return with tracking number. All Freight costs are non refundable, please send a copy of your bill via email or fax referencing your RMA number. WHEN SHIPPING RETURNS MAKE SURE TO CLEARLY WRITE THE RMA NUMBER ON THE OUTSIDE OF BOX!!
Return Authorizations will not be given over the phone.
Returned merchandise will be exchanged or a Credit Memo for the dollar amount will be issued within 30 days. WE DO NOT GIVE CASH REFUNDS. Fantasy Lingerie reserves the right to make any and all changes to the terms and conditions set forth within this Return Merchandise Authorization without prior notice.
To begin the return process, please download the RETURN MERCHANDISE AUTHORIZATION FORM (RMA).
This shipping and returns policy was last updated on March 22, 2011
